Terms and Conditions

1. Information About Us

1.1 www.hahacrabsandseafood.com is a site operated by Ha Ha Crabs and Seafood. We are registered in Singapore under the Business Registration Number 53327559L and with our registered office at Blk 127, Toa Payoh Lorong 1 #01-77/78, Singapore 310127.

2. Service Availability

2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore (“the Serviced Country”). We do not accept orders from individuals outside of the Serviced Country.

3. Your Status

3.1 By placing an order through our site or on the telephone, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;
3.1.2 You are resident in the Serviced Country.

4. How The Contract Is Formed Between You and Us

4.1 When making an Order, you must register for an account on the website and follow the instructions on the website on how to make an order and for making changes to your order before submitting it.

4.2 Irrespective of any previous price you have seen or heard, once you select a product that you wish to order, you will then be shown or told (on the website) the charges you must pay including GST, if applicable, and any applicable delivery charges. Unless otherwise stipulated on the site, all charges are in SGD.

4.3 You are obliged to make payment in FULL by the payment option you select when you check out your orders.

4.4 You undertake that all details provided to us for the purpose of purchasing the Product, are correct. We reserve the right to obtain validation of your payment details before providing you with the product.

4.5 Your order remains valid as an offer until we issue our confirmation of order.

4.6 We shall not be obliged to supply the product to you until we have accepted your order. Acknowledgement of your order by us is purely for information purposes and does not constitute the confirmation of order. In that acknowledgement, we may give you an order reference number and details of the product you have ordered. We may in our discretion refuse to accept an order from you for any reason, including unavailability of supplies.

4.7 A Contract shall be formed and we shall be legally bound to supply the product to you. Acceptance shall take place when we expressly accept your Order by email to you, in the form of a document called a “Confirmation of Order” (email confirmation). It shall be deemed to come into effect when it has been dispatched by us. Until the time when we accept your Order, we reserve the right to refuse to process your Order and we will refund any payment made by you.

4.8 If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact us at 9188 4458 immediately. However, we cannot guarantee that we will be able to amend your Order.

4.9 We try to ensure that the price given to you is accurate. If the price for the Order changes before we accept your Order, we will contact you and seek confirmation that you wish to proceed at the amended price only during working days and hours.

4.10 A Contract will relate only to those Products whose dispatch we have confirmed in the Confirmation of Order. We are not obliged to supply any other Products which may have been part of your Order until we have sent a Confirmation of Order in relation to those Products.

4.11 You must only submit to us information which is accurate and not misleading and you must keep it up to date and inform us of changes.

4.12 Subjected to actual stock availability, item orders may be replaced with alternatives subject to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded the amount paid.

4.13 Each batch of goods may differ due to manufacturing contraints. In the event if you are not satisfied with any products, you may return to us within 2 days after delivery. The Product must be unused in the Original condition and it must not be pre-order product. Please refer to our refund policy stated under “Our Refunds Policy”.

5. Our Status

5.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.

6. Price and Payment

6.1 The price of any Products will be quoted on our site from time to time, except in cases of obvious error.

6.2 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

6.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.

6.4 Coupons are intended for single use and not redeemable upon expiry. Coupons are limited to one per transaction and are not stackable.

7. Our Refunds Policy

7.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.

7.2 Products returned by you because of a defect or within the 2 days cooling-off period will be refunded in full after delivery costs have been deducted.

7.3 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.

7.4 The cost of return transportation is at your expense.

8. Cancellation

8.1 We may cancel a contract if the product is not available for any reason. We will notify you and return any payment that you have made.

8.2 We will usually refund any money received from you using the same method used by you to pay for the product.

9. Cancellation by Customer (Non-Faulty Product)

9.1 We do not allow cancellation of orders by customers. Please review your order carefully before placing an order, once orders are placed, we are not able to modify or cancel it.

10. Our Liability

10.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.

10.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

10.3 Unless otherwise stated, all products warranty will be covered by the respective brand owner.

10.4 In the event that your item is not delivered during the selected time slot, we will try our best to preserve the product for 24hr. In the event that the customer does not self collect the product we will not refund the order payment. Please notify us immediately of any change to your delivery address, date or time of delivery, or contact number. Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge of S$10.00.

10.5 To maintain the integrity of products after delivery, we recommend that you immediately refrigerate the items.

10.6 All samples, drawings, descriptive matter and specifications issued by the Company and any descriptions or illustrations contained in the Company’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract and this is not a sale by sample.

10.7 For any reason the Buyer fails to accept delivery of any of the Goods when they are ready for delivery, or the Company is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations:

a) risk in the Goods shall pass to the Buyer (including for loss or damage caused by the Company’s negligence);
b) the Goods shall be deemed to have been delivered; and
c) the Company may store the Goods until delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, storage and insurance).

10.8 If the Company delivers to the Buyer a quantity of Goods of up to 10% more or less than the quantity accepted by the Company, the Buyer shall not be entitled to object to or reject the Goods or any of them by reason of the surplus or shortfall and shall pay for such goods at the pro rata Contract rate. The defect arises because the Buyer failed to follow the Company’s oral or written instructions as to the storage, condition, package, handling or use of the Goods or (if there are none) good trade practice.

11. Guarantee and Complaints Management

11.1 We shall perform our obligations under these Terms & Conditions with reasonable care.

11.2 We place great value on customer satisfaction. We will attempt to address your concerns as soon as possible and will contact you on receipt of any relevant enquiry.

11.3 In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and send us copies of the Order or at least the order number via email. If you do not receive a confirmation from us within 5 Business Days, please make further enquiries. In rare cases your emails may be caught up in our spam filters and may not reach us, or the correspondence that we sent to you may otherwise not have reached you.

12. Circumstances beyond our control

12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

12.2.1 Strikes, lock-outs or other industrial action;
12.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
12.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
12.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
12.2.5 Impossibility of the use of public or private telecommunications networks; or
12.2.6 The acts, decrees, legislation, regulations or restrictions of any government.

12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

13. Notices

13.1 All notices given by you to us must be given to Ha Ha Crabs and Seafood at Blk 127 Lorong 1 Toa Payoh #01-77/78 Singapore 310127. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.

14. Advertising on the Site

14.1 We shall use our reasonable endeavours to comply with any relevant regulations relating to the Site published by the Advertising Standards Authority.

15. General

15.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

15.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

15.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.

15.4 No failure or delay by us or you in exercising any right under these Terms & Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract.

15.5 If any clause here or a Contract was declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms & Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.

15.6 Nothing in here or a Contract shall be deemed to create a partnership, an agency or a relationship of employer and employee between you and us.

15.7 These Terms & Conditions and a Contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Singapore Law. Both parties hereby submit to the non-exclusive jurisdiction of the Courts of Singapore.

16. Our Right to Vary These Terms and Conditions

16.1 We reserve the right to amend these Terms & Conditions at any time. All amendments will be posted online. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.

17. Inaccuracy Disclaimer

17.1 From time to time, information on the website may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after your order submission).